Returns & Refunds

Due to the perishable nature of our products, we are unable to accept returns.

We take great pride in the quality of our beef and lamb and want you to be delighted with your order. Upon delivery, customers must inspect their order as soon as possible and notify us of any concerns within 3 hours of delivery.

To assist with our assessment, please email info@kingfishersbendfarm.com with a description of the issue and clear photographic evidence where applicable.

We review all concerns on a case-by-case basis and will work with customers to determine an appropriate resolution where warranted. Depending on the circumstances, this may include a credit towards a future purchase or another suitable remedy.

As our products are perishable and prepared specifically for each customer, refunds are generally not available once an order has been delivered.

Deliveries

Orders are delivered via refrigerated courier in insulated thermal packaging designed to maintain product quality throughout transit.

Delivery timing may vary depending on your location and the courier network servicing your area.

Customers will receive delivery updates and tracking information from the courier prior to delivery. We strongly recommend monitoring tracking notifications and ensuring arrangements are in place to receive your order.

Our couriers are authorised to leave your order at the nominated delivery address if unattended. By placing an order, you acknowledge and accept this authority to leave arrangement.

Your order may arrive fully frozen or partially thawed but still cold to the touch. This is normal and safe due to the way our products are packed and transported.

It is the customer's responsibility to promptly retrieve their order following delivery and place it into appropriate refrigeration or freezer storage.

Once delivery has been completed, responsibility for the storage, handling, preparation, and consumption of the products passes to the customer.

Privacy Policy

At Kingfishers Bend Farm, your privacy is important to us. When you enquire about our products, we may collect your contact details to occasionally send you updates about our farm, including news, offers, and events.

You can unsubscribe from these updates at any time by following the link provided in our emails or by contacting us directly. We will not share your information with third parties without your consent.

If you have any questions about our privacy practices, please feel free to get in touch.